Frequently Asked Questions

We kindly ask that guests refrain from bringing pets into the hotel.

Photography is permitted for personal use. When taking photos outside of private rooms, please be considerate of other guests and refrain from using flash photography.
Please refrain from using tripods or other equipment that may disrupt the atmosphere of the restaurant or affect our service.
If your photography is intended for purposes other than personal use, such as corporate promotion or marketing materials, please contact the hotel’s Public Relations department.

Q: Can I visit The Lobby Lounge for coffee or café service only?

A: Yes. Reservations are not accepted for café service only. Guests are welcome to visit, and seating will be provided subject to availability upon arrival.

Q: Can I enjoy the Afternoon Tea Set without a reservation?

A: Yes, subject to availability. However, as the Afternoon Tea Set is very popular, it may sell out early. We recommend making a reservation in advance to avoid disappointment.

Q: When do reservations open?

A: Reservations open on the first day of the month, three months prior to your preferred visit date.

Q: Are gift certificates available for purchase?

A: Gift certificates are not available for purchase.

Q: Can I make an advance payment?

A: Advance payment by credit card is available. Please contact our restaurant reservations team at rc.kyoto.restaurant.reservation@ritzcarlton.com for assistance.

All restaurants within the hotel, including private dining rooms, are non-smoking. Guests are kindly requested to use the designated smoking area near the hotel’s main entrance.

Yes. Children are welcome at our restaurants, and we look forward to welcoming you and your family.

A children's menu is available and can be ordered upon arrival.

If you require baby food, we kindly ask that you inform us in advance so that we can make the necessary arrangements. Please feel free to contact us with any requests.

For inquiries: rc.kyoto.restaurant.reservation@ritzcarlton.com

Facilities for Families

• Strollers: Welcome
• High chairs / Children's chairs: Available
• Nursing room: Not available
• Baby changing station: Available in the restroom on Basement Level 2

The Afternoon Tea Set is very popular and may sell out in advance. We recommend making a reservation beforehand to ensure availability.

Yes, you can. Reservations are not accepted for café service or beverage-only visits; however, we will be happy to accommodate you based on availability upon arrival. Please feel free to drop by.

If you have any food allergies or dietary restrictions, please let us know in advance.

You may inform us by entering your request in the comments section when making your online reservation, or by contacting us by phone.

A multi-level parking garage is available on the hotel premises, and valet parking service is also available.

Parking is ¥1,200 per hour.
Restaurant guests who spend ¥10,000 or more in a single transaction are eligible for complimentary parking for up to two hours. Please note that parking exceeding two hours will incur an additional charge of ¥1,200 per hour.

All of our restaurants observe a Casual Elegance dress code. Guests are also welcome to visit in yukata or traditional Japanese kimono.

Jeans and sneakers are acceptable; however, heavily distressed or visibly soiled clothing is not permitted. We also kindly ask guests to refrain from wearing overly casual attire, such as shorts or beach sandals.

Please also note that mourning attire is not permitted in our restaurants.

All restaurants, bars, and lounges are designed to be step-free, allowing guests using wheelchairs to enjoy a comfortable experience. Wheelchair-accessible restrooms are available on Basement Level 2 and the Lobby Level.

Reservations open on the first day of the month, three months prior to your desired visit date.